The employee will be part of the PTC Services Academy. He/she will be responsible for the development and maintenance of education content for PTC products as well as for the development of preferred methods and intellectual property to aid in the delivery of standardized consulting services.
The employee would be expected to technically contribute as the subject-matter expert of PTC products and related domains for the successful delivery of work items.
Specific job responsibilities include:
• Develop and update education content for Global Services.
• Perform review of training content from a technical standpoint
• Develop and maintain Global Services and partner Intellectual Property ("IP") such as engineered components and job aids using the PTC’s Realized Value Platform (RVP) framework.
• Work with PTC Global Services providers to gather and industrialize input on preferred methods (best practices) for services delivery.
• Develop and maintain knowledge of PLM processes defined in the PDS Process Landscape.
• Define or contribute a point of view on the application of PTC product capabilities fundamental to PLM processes and practices
• Assist PTC Services Academy and Customer Education with the development of training material for Global Services products and other products where expertise can be provided.
• Deliver Train-the-Trainer sessions for the developed training content based on PTC Products
• Provide on-going support to service delivery providers in the intended use of the Global Services IP products.
• Remain current on PTC product knowledge, processes, tools, and techniques.
• Install and configure PTC products on physical and virtual machines.
• Author / Review / Implement technical processes.
• Bachelors degree in engineering (Mechanical/Electrical/Production Engineer strongly preferred)
• 5-7 years of software application/customization/consulting experience
• Knowledge on Product Lifecycle Management (ex: Windchill) is required
• Knowledge on 3D CAD applications (Ex: Pro/ENGINEER Wildfire 4.0 / Creo Elements/Pro) is required
• Knowledge of Windows is required and knowledge of Linux operating system would be preferred
• Ability to locate software defects in software applications, technical in-accuracies in training collaterals and also to take the customer’s point of view
• Strong investigative and analytical skills with an ability to think clearly and logically.
• Strong interpersonal skills to be able to collaborate with various stakeholders in consulting and PTC University.
• Excellent oral and written communication and presentation skills.
• Highly motivated, versatile in work, independent team player with mentoring skills.
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