The Customer Advocate/ Engagement Manager will primarily act as the Single Point of Contact in managing Key Customer Account relationships. This senior role works closely with all departments to ensure timely escalation and resolution of customer’s reported issues. The Customer Advocate/ Engagement Manager will be managing multiple projects and consult with customers to successfully execute projects.
Job Highlights:-
•Act as the customer’s proponent for product issues within company.
•Ensure timely escalation and resolution of customer’s issues
•Provide tactical leadership to the teams working on customer’s issues conveying the appropriate sense of urgency
•Provide customer’s input and feedback to Product / Project Management Team.
•Provide feature reviews to customers related to all upgrades or new releases.
•Provide regular key performance indicator reports to customers
•Assist in scheduling all software upgrades and new releases
•Aid and assist customers with best practices
•Project and Delivery Management
•Manage Internal Project Teams
•Customer Relationship Management
•Customer Expectation Management
Experience and Skill Requirements:
•Minimum 4 -5 year’s technical/ functional consulting/ implementation/ project management experience.
•Experience in documenting business processes and software requirements
•Familiarity with Web-based software implementations a plus.
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