The Customer Advocate/ Engagement Manager will primarily act as the Single Point of Contact in managing Key Customer Account relationships. This senior role works closely with all departments to ensure timely escalation and resolution of customer’s reported issues. The Customer Advocate/ Engagement Manager will be managing multiple projects and consult with customers to successfully execute projects.
Job Highlights:-
•Act as the customer’s proponent for product issues within company.
•Ensure timely escalation and resolution of customer’s issues
•Provide tactical leadership to the teams working on customer’s issues conveying the appropriate sense of urgency
•Provide customer’s input and feedback to Product / Project Management Team.
•Provide feature reviews to customers related to all upgrades or new releases.
•Provide regular key performance indicator reports to customers
•Assist in scheduling all software upgrades and new releases
•Aid and assist customers with best practices
•Project and Delivery Management
•Manage Internal Project Teams
•Customer Relationship Management
•Customer Expectation Management
Experience and Skill Requirements:
•Minimum 4 -5 year’s technical/ functional consulting/ implementation/ project management experience.
•Experience in documenting business processes and software requirements
•Familiarity with Web-based software implementations a plus.
Monday, September 20, 2010
Sunday, September 12, 2010
Project Management Professional - PMP
The certification for Project Management is on rapid growth. This as well is popular and demand in all area business.Project Management exam sponsored by Project Management Institute (PMI).More organizations are recognizing the importance of PMP certification.
Objective of PMP Certification exam is as follows:
1. Initiation: Project Goals, Process outputs,Resource requirement and Budget.
2. Planning: Resource Management Plan,project plan and control.
3. Execution:Implement Resources,Manage progress, Quality assurance process
4. Control : Measure performance, Control limits,corrective action,risk event triggers.
5. Closing : Document lessons learned, preserve product records and tools.
6. Professional responsibility: Ensure integrity,balance stakeholder interests.
Objective of PMP Certification exam is as follows:
1. Initiation: Project Goals, Process outputs,Resource requirement and Budget.
2. Planning: Resource Management Plan,project plan and control.
3. Execution:Implement Resources,Manage progress, Quality assurance process
4. Control : Measure performance, Control limits,corrective action,risk event triggers.
5. Closing : Document lessons learned, preserve product records and tools.
6. Professional responsibility: Ensure integrity,balance stakeholder interests.
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