Customer engagement in corporate world for HR professionals

In Corporate world the senior business leaders are our customers. They are interested to know how and why you doing, rather that what you  are doing. I have worked with senior managers whose demand were challenging and that given me an opportunity to give me and my team the best and fruitful results. This has created a brand in their community. 

Sometimes we need to involve the senior leaders to make an events successful as they are the one who can push their team to participate and involve. Team members need to be delegated with authority with minimum supervision( refer Situational leadership). We support business with proactive approach even if they dont approach us for any business support. 

Its good to spend time with them to gain insight about their business plan and how future prospectus of business with impact HR. create a brand and then nurish it, this is how they will describe us. Get an idea what business leaders wants from us and be that master tool for them.  

I have heard for term - HAIL ( Honesty, Authenticity, Integrity and Love). This is what lead to success.

Best of Luck !!

Employee - Employer Branding

All the organisations - big or small are always strive for attracting and keeping the best talent. Employer branding can play a key role in increasing job applications and widening the talent pool.

We strategically apply all the 4Ps of marketing , We must include 5th important p- People. Firms now actively working on Employee Branding activities. If firms want to win the war for talent, they have to make this fundamental move.

Firms shows their core of your culture, Promote organizational vision, values and mission by selling them in career page of your website and in interviews.  This will show how they are different from the employer next door. Employees achievements, their outdoor activities and their contribution while being employee of the firm.

While we hire, we interact with many candidates. These  candidate may form their opinion of an employer before, during and after the interview process. As we say retention starts from recruitment, hence we can use the recruitment process as branding. We all are live banners and promotion tool for our employer.

Also the employees can be a brand ambassador of their own firm. we can reach out to specific Department / Business Unit to collect the succeess stories and circulate interesting post / blog on  website or different channels. If employee get involved and contribute to branding the firms will gain lot.

Looking forward for your opinions....

Experience Vs Exposure

We must have heard these terms while Interviewing candidates and took decisions accordingly.

Senior professionals tagged to both the terminology and juniors  says they have better exposure to latest trends. Exposure means that you have seen it. Experience generally implies more knowledge of something than just having seen it.Experience is better, we learn a lot from experience. Exposure allows us to get experiences, and experiences deepen our knowledge and understanding of the processes involved. 

We can say that experience is the accumulation of knowledge or skill that results from direct participation in events or activities. Time spent in accumulating knowledge or skill is necessary but not a sufficient criteria for judging expertise. This is because learning curve differs for each individual & depends on participant’s inclination and motivation to acquire the skill. The correct term to describe this learning process should be “exposure”.

An experienced professional is  expected to have a high efficiency. Having a high efficiency though is not an indicator of a better performance. It might be time to rethink the basic approach & create a new process.

However, when the experience is due to exposure results are more effective. We chose to do the right thing & do it well. This makes us more open, relaxed & looking at problems from a higher logical point to resolve.

 I learned - I might not know all the routes or all the details, but my exposure gives me the courage to take the road less travelled.

Human Capital Revolution

The Human Capital Revolution

 At this "Information Age” strategic value is shifting from tangibles assets to intangibles. Assets are increasingly based on knowledge.

Among companies increasingly valuable intangibles which include intellectual property, brand value, and customer relationships- The most vulnerable to loss is human capital.  

Leading companies working strategically with clear direction to engage their employees and also to be employers of choice that attract the best candidates to start with. Though recruiting and retention are separate issues that each requires specific business processes, a strong understanding

Centralization of HR efforts: This brings together expertise formerly distributed throughout the organization to create a center of excellence.

 Specialization: Aided by centralization, developing specialist practices within recruiting allows innovation around key functions like workforce planning, hiring process management, business analysis and others.

 Focused recruiting: Recruiters can spend more time on activities focused on identifying successful professionals who are most likely to offer your company high value and the least likely to be in the general pool of job-seekers.

With referacne to various article published on Internet, I understand it is important to measure recruiting success against overall business goals and communicate these metrics within the HR organization and the larger enterprise

 Similarly, employee retention requires business processes that combine measurement, training and collaboration.

Beyond the top-line strategic value of proper management of human capital, a strong retention program can offer dramatic cost savings and productivity gains. Turnover is a business problem in every industry and requires a strategic, process-based retention program to stop the losses and enable human capital value creation.

 In current scenario, HR is expected  to deliver business results on a much tighter budget. HR leaders need to develop business cases for any proposals to spend money on initiatives related to recruiting, training and retention efforts.

 Preparing for a Changing Role: To rise to the challenges of the strategic role brought by shift to human capital management. Below are changes Recruitment team need to do

• Partner with line managers who will need guidance in strengthening their talent pool.
• Help to build the link between business strategy and talent.
• Serve as the thought leaders in understanding the new trends and techniques to attract talent.
• Facilitate the talent review process and help leaders execute the action plan.
• Become the expert to develop strategy for the specific group of 10 managers.
• To perform the strategy role as well- Moving from transaction to transformational and also automate the process.

 HR Team have been steadily increasing their ability to drive business results while positively influencing the quality of work life among their companies' employees. Human capital management provides an opportunity for thought leadership about the links between job satisfaction, employee alignment, productivity and value creation. The real challenge is to drive these insights into integrated processes; competitive advantages will grow to those companies that maximize the benefits of strategic human capital management more quickly than the competition can.

Whats trending .....

1. Collaboration via Social Connections  - Utilizing social media in your recruiting strategy will increase your visibility to top candidates that may not apply directly to your open positions, or have their resumes posted on job boards. 

2.Sourcing for top candidates for passive hiring - Hire whenever top talent becomes available. Top talent enter and exit the job market over a matter of days. Recruiters must shift from their traditional recruiting model and able to find a top candidate even if there is currently no vacant position. 

3. More attention on candidate experience on hiring- Make positive experience which will become a reflection of organization hiring process.

 4.Mobile services - Developing mobile-enabled application process to truly engage today’s job seekers. as they should come to know about the company and its positions as well as apply directly from their devices and upload resumes.

 5. New and Existing Employee Referral - Referrals are the best source of getting quality and quantity profiles currently untapped by the market. Employees can potentially exceed even recruiters in in identifying, building relationships, and selling top people who are not active in the job market.

Lets Celebrate Change....